This Refund Policy explains how refund requests are handled for services ordered through Fort Filing.
Service Fees vs. Government Fees
Our services include a Fort Filing service charge and, in some cases, a separately identified government or third-party filing fee. Government and third-party fees are generally non-refundable once submitted to the relevant agency, because they are paid to that agency, not retained by Fort Filing.
Before Filing
If you request a cancellation before we have submitted your filing or documentation to the relevant government agency or third party, the Fort Filing service fee may be refunded, less any costs already incurred.
After Filing
Once a filing has been submitted to a state, Companies House, HMRC, the CRA, or any other government body, the associated government fee is not refundable, and the Fort Filing service fee is non-refundable, because the service has been performed.
Rejected or Returned Filings
If a government agency rejects a filing due to an error caused by Fort Filing, we will correct and refile at no additional service charge. If a filing is rejected due to inaccurate or incomplete information provided by the client, correction and refiling may involve an additional charge.
How to Request a Refund
Email Info@fortfiling.com with your order details and the reason for your request. We will review and respond within a reasonable timeframe.
This policy should be reviewed by a qualified legal professional to ensure compliance with consumer protection law in the jurisdictions you serve.